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STORE POLICY

Return Policy 

At The Honed Thistle, all items are second hand and sold as is.

Please review photos and descriptions carefully before purchasing.

Due to the nature of our inventory, all sales are final.

 

We do not accept returns for:

  • change of mind

  • fit or size issue " if applicable"

  • Wear, age, or cosmetic flaws noted or reasonably expected from second hand goods.

 

We may accept returns or offer store credit in event of:

  • An item arriving significantly different than described

  • Receiving wrong item due to shipping

  • Unreported damage that was not visible or disclosed in the listing

To request a return in these cases, please contact us within 3days of delivery of your order number and photos of the issue.

Thank you for supporting sustainable, second hand shopping!

Privacy & Safety

Last Updated: 11 July 2025

This Privacy Policy describes how

Honed Thistle  (the "Site","we","us", or "our")

collects, uses, and discloses your personal information when you visit, use our

services, or make a purchase from honedthistle.com (the "Site") or

otherwise communicate with us (collectively, the "Services"). For purposes of

this Privacy Policy,

"you" and "your" means you as the user of the Services,

whether you are a customer, website visitor, or another individual whose

information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the

Services, you agree to the collection, use, and disclosure of your information as

described in this Privacy Policy. If you do not agree to this Privacy Policy, please

do not use or access any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes

to our practices or for other operational, legal, or regulatory reasons. We will post

the revised Privacy Policy on the Site, update the "Last updated" date and take

any other steps required by applicable law.

How We Collect and Use YourPersonal Information

To provide the Services, we collect and have collected over the past 12 months

personal information about you from a variety of sources, as set out below. The

information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect

about you to communicate with you, provide the Services, comply with any

applicable legal obligations, enforce any applicable terms of service, and to

protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you

interact with our Site and use our Services. When we use the term "personal

information", we are referring to information that identifies, relates to, describes

or can be associated with you. The following sections describe the categories

and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number,​email.

  • Order information including your name, billing address, shipping address,

payment confirmation, email address, phone number.

  • Account information including your username, password, security questions.

Shopping information including the items you view, put in your cart or add to your wishlist.

   Customer support information including the information you choose to

include in communications with us, for example, when sending a message

through the Services.

Some features of the Services may require you to directly provide us with certain

information about yourself. You may elect not to provide this information, but

doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the

Services ("Usage Data"). To do this, we may use cookies, pixels and similar

technologies ("Cookies"). Usage Data may include information about

how you access and use our Site and your account, including device information, browser

information, information about your network connection, your IP address and

other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from

vendors and service providers who may collect information on our behalf, such as:

  • ​Companies who support our Site and Services, such as Wix.

  • Our payment processors, who collect payment information (e.g., bank

account, credit or debit card information, billing address) to process your

payment in order to fulfill your orders and provide you with products or

services you have requested, in order to perform our contract with you.

  • When you visit our Site, open or click on emails we send you, or interact

with our Services or advertisements, we, or third parties we work with, may

automatically collect certain information using online tracking technologies

such as pixels, web beacons, software developer kits, third-party libraries,and cookies.

Any information we obtain from third parties will be treated in accordance with

this Privacy Policy. We are not responsible or liable for the accuracy of the

information provided to us by third parties and are not responsible for any third

party's policies or practices. For more information, see the section below, Third

Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services.We use your personal information to

provide you with the Services in order to perform our contract with you,

including to process your payments, fulfill your orders, to send notifications

​to you related to you account, purchases, returns, exchanges or other

transactions, to create, maintain and otherwise manage your account, to

arrange for shipping, facilitate any returns and exchanges and to enable

you to post reviews.

  • Marketing and Advertising. We use your personal information for

marketing and promotional purposes, such as to send marketing,

advertising and promotional communications by email, text message or

postal mail, and to show you advertisements for products or services. This

may include using your personal information to better tailor the Services

and advertising on our Site and other websites.

Security and Fraud Prevention.We use your personal information to

detect, investigate or take action regarding possible fraudulent, illegal or

malicious activity. If you choose to use the Services and register an

account, you are responsible for keeping your account credentials safe.

We highly recommend that you do not share your username, password, or

other access details with anyone else. If you believe your account has

been compromised, please contact us immediately.

  • Communicating with you. We use your personal information to provide

you with customer support and improve our Services. This is in our

legitimate interests in order to be responsive to you, to provide effective

services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about

the Cookies that we use related to powering our store with Wix, see:

cookies-and-your-wix-site We use Cookies to power and improve

our Site and our Services (including to remember your actions and preferences),

to run analytics and better understand user interaction with the Services (in our

legitimate interests to administer, improve and optimize the Services). We may

also permit third parties and services providers to use Cookies on our Site

to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to

set your browser to remove or reject Cookies through your browser controls.

Please keep in mind that removing or blocking Cookies can negatively impact

your user experience and may cause some of the Services, including certain

features and general functionality, to work incorrectly or no longer be available.

Additionally, blocking Cookies may not completely prevent how we share

information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third

parties for legitimate purposes subject to this Privacy Policy. Such circumstances

may include:​

  • With vendors or other third parties who perform services on our behalf

(e.g., IT management, payment processing, data analytics, customer

support, cloud storage, fulfillment and shipping).

  • With business and marketing partners, including Shopify, to provide

services and advertise to you. Our business and marketing partners will

use your information in accordance with their own privacy notices.

  • When you direct, request us or otherwise consent to our disclosure of

certain information to third parties, such as to ship you products or through

your use of social media widgets or login integrations, with your consent.

  • With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

  • In connection with a business transaction such as a merger or bankruptcy,

to comply with any applicable legal obligations (including to respond to

subpoenas, search warrants and similar requests), to enforce any

applicable terms of service, and to protect or defend the Services, our

rights, and the rights of our users or others.

We have, in the past 12 months disclosed the following categories of personal

information and sensitive personal information (denoted by *) about users for the

purposes set out above in "How we Collect and Use your Personal Information"

and "How we Disclose Personal Information":

We do not use or disclose sensitive personal information for the purposes of

inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated

content. If you choose to submit user generated content to any public area of the

Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to

make available to others, and cannot ensure that parties who have access to

such information will respect your privacy or keep it secure. We are not

responsible for the privacy or security of any information that you make publicly

available, or for the accuracy, use or misuse of any information that you disclose

or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third

parties. If you follow links to sites not affiliated or controlled by us, you should

review their privacy and security policies and other terms and conditions. We do

not guarantee and are not responsible for the privacy or security of such sites,

including the accuracy, completeness, or reliability of information found on these

sites. Information you provide on public or semi-public venues, including

information you share on third-party social networking platforms may also be

viewable by other users of the Services and/or users of those third-party platforms

without limitation as to its use by us or by a third party. Our inclusion of

such links does not, by itself, imply any endorsement of the content on such

platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly

collect any personal information about children. If you are the parent or guardian

of a child who has provided us with their personal information, you may contact

us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge

that we “share” or “sell” (as those terms are defined in applicable law) personal

information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we

cannot guarantee “perfect security" In addition, any information you send to us

may not be secure while in transit. We recommend that you do not use unsecure

channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such

as whether we need the information to maintain your account, to provide the

Services, comply with legal obligations, resolve disputes or enforce other

applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below

in relation to your personal information. However, these rights are not absolute,

may apply only in certain circumstances and, in certain cases, we may decline

your request as permitted by law.

  • Right to Access / Know. You may have a right to request access to

personal information that we hold about you, including details relating to

the ways in which we use and share your information.

  • Right to Delete. You may have a right to request that we delete personal

information we maintain about you.

  • Right to Correct. You may have a right to request that we correct

inaccurate personal information we maintain about you.

  • Right of Portability. You may have a right to receive a copy of the

personal information we hold about you and to request that we transfer it to

a third party, in certain circumstances and with certain exceptions.

  • Restriction of Processing: You may have the right to ask us to stop or

restrict our processing of personal information.

  • Withdrawal of Consent: Where we rely on consent to process your

personal information, you may have the right to withdraw this consent.

  • Appeal: You may have a right to appeal our decision if we decline to

process your request. You can do so by replying directly to our denial.

  • Managing Communication Preferences: We may send you promotional

emails, and you may opt out of receiving these at any time by using the

unsubscribe option displayed in our emails to you. If you opt out, we may

still send you non-promotional emails, such as those about your account or

orders that you have made.

You may exercise any of these rights where indicated on our Site or by

contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may

need to collect information from you to verify your identity, such as your email

address or account information, before providing a substantive response to the

request. In accordance with applicable laws, You may designate an authorized

agent to make requests on your behalf to exercise your rights. Before accepting

such a request from an agent, we will require that the agent provide proof you

have authorized them to act on your behalf, and we may need you to verify your

identity directly with us. We will respond to your request in a timely manner as

required under applicable law.

If you have complaints about how we process your personal information, please

contact us using the contact details provided below. If you are not satisfied with

our response to your complaint, depending on where you live you may have the

right to appeal our decision by contacting us using the contact details set out

below, or lodge your complaint with your local data protection authority.

International Users

We do not have international access at this time.

Contact

Should you have any questions about our privacy practices or this Privacy Policy,

or if you would like to exercise any of the rights available to you, please email us

at honedthistle.com, honed.thistle@gmail.com or 406-920-5232

Payment Methods

  • Credit / Debit Cards

  • Venmo/Paypal

  • Google Pay

  • Apple Pay

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